Cancellations and refunds

Before launch

Cancel for free, anytime From the “Manage or cancel your reservation” page (the link is in your confirmation email and in the reminder) or by writing to us. You get a confirmation with the date and time, and your payment method is removed.

If the app doesn't launch If the app doesn't launch by the expected date, or the new date we've told you, your reservation is cancelled automatically: no charge, payment method removed, email notice.

If we cancel We may cancel a reservation before launch, for example if we decide not to launch the app. You pay nothing and we tell you why.

How to cancel

Manage or cancel your reservation Each app's page for cancelling with one tap. The link is in your confirmation email and reminders.

Write to tinyorbit@obsidiantech.it Tell us the app and the email you used to reserve. We'll reply with a confirmation.

After the charge

Subscriptions If the app has a subscription, you can cancel it at any time from the link in our emails or by writing to us: it stays active until the end of the period already paid for and then doesn't renew. Periods already started aren't refunded, except where the law provides otherwise.

If the app doesn't work as described The legal guarantees of the country where you live apply, such as the guarantee of conformity in the European Union: write to us and we'll bring the app into conformity or apply the other remedies provided by law.

Any other problem Write to tinyorbit@obsidiantech.it: we look at each case individually.

Charges you don't recognize

On your statement the charge appears as TINYORBIT, sometimes followed by the app's name. If you see a charge you don't recognize, write to us at tinyorbit@obsidiantech.it before disputing it with your bank: we'll check it and correct any error.

Right of withdrawal

As a consumer, you can withdraw from the contract within 14 days of its conclusion, that is from your reservation, without giving any reason and at no cost (Directive 2011/83/EU and, in Italy, articles 52 and following of the Consumer Code, Legislative Decree 206/2005). Before launch you can also cancel for free after the 14 days.

To withdraw, use the app's “Manage or cancel your reservation” page, which is the online withdrawal function, or send us a clear statement or the form below at tinyorbit@obsidiantech.it. We confirm your withdrawal with the date and time. If you had already been charged, we refund you within 14 days of your withdrawal, to the same payment method, as the law provides.

Model withdrawal form

To: Obsidian Technologies, Via Campania 4, 61032 Fano (PU), Italy, email tinyorbit@obsidiantech.it

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

Complete and return this form only if you wish to withdraw from the contract.